![]() Tech Electronics, N6 Electronics, Instrumentation qualification / Bio-medical technologist diploma or an equivalent qualification Fully complies with company guidelines, policies and compliance requirements.Adhere to all compliance training schedules and administrative duties related to the field service.Must be coachable and have a passion for new ideas while being able to get results under tough conditions.Must have high self-awareness and good emotional intelligence.Must be innovative, curious and comfortable with work place complexities.Champion DBS to drive continuous improvement.Must have a sense of urgency and immediate impact.Effective time management and personal organization.Responsible for escalation support to Field Service Supervisors.Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments.Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments.Determine, recommend and implement solutions to customer software and hardware-related requests.Possess sound communication skills to address issues effectively with internal and external customers.Willingness to be part of an active call roster.Possess a sound analytical and technical ability to assess and deal with difficult analyser problems.Promote the company with customers and play an active role in customer retention initiatives.Adhere to all service department policies and procedures.Possess sound administrative skills to complete all required tasks within the allocated timeframe.Demonstrate accountability for analysers assigned to as preferred engineer.To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures. ![]() ![]() Main KPI’s – service effectiveness, administrative compliance and preventative maintenance visit completions. ![]() This is a support function to the company and the levels are maintained 24 hours a day, 7 days a week in line with the service provided by our customers. This position is responsible for repairing, upgrading, moving and maintaining all analysers operational in the diagnostic laboratory or research environment. The position will provide field service and technical support to customers in the diagnostic laboratory environment. ![]()
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January 2023
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